100 Criticisms Per Minute

1 06 2011

Today has been interesting. Began by losing my bag. Fail. I’ve been wanting a new bag for a while so maybe its not that bad. There wasn’t anything too valuable in that bag either. Just an umbrella, two cans of tuna, two slices of bread, deoderant and loose bits of paper. Unless there was information in there relating to my real estate agent, nothing of value was lost.

Been onto the people responsible for lost and found, but haven’t found anything yet. Fingers crossed. Kind of.

I realise that responding to service desk requests, despite being a tier 2 section member, means dealing with irate customers. I feel sorry for anybody who has been made to feel responsible for something they are merely the messenger for.

I had a job logged a month and a half ago. My job was to merely assess the outcome and collect data as part of a wider investigation. Of course, when somebody is berating and criticising you at 100 criticisms per minute, its hard to get a word in edgeways to tell them ‘no, my job wasn’t to fix it’.

It’s something I miss about all of my previous jobs. Especially my last one. I’ve worked for three years in the public school IT space doing the ‘Network Administrator’ aka IT help desk aka change 20 passwords a day because school kids can’t handle the concept of remembering a password that possesses 8 characters, a capital letter, a number and a symbol.

What I miss exactly, is the part where I got to see a job progressed from beginning to end. The part where I was a face of the solution, not a cog in the clockwork. I guess when the scope of any endeavour widens, the recognition of any single part drops.

Blogging might be a little like that in a way. Here I am looking at the stats page of my blog and am joyed at the days where I get more than 15 views. I have time to be thankful for and respond to posts individually and I can monitor everything as a whole.

Maybe that’s why I’m beginning to wonder if being in the IT support space is what I really want to do with the rest of my life. At one point in my life I wanted to be a writer. A fiction writer. I may even post a few original creations in the coming days.

I started this blog as I was beginning to harbour those thoughts. Thoughts that maybe this isn’t the life I want to lead in the long term. I want to always be making enough money to support my girlfriend and I though, and so I won’t be leaving my job any time soon.

Surely I am not the only person to come to this kind of cross roads. Have any of you ever took a step back and wondered if your working life is headed the way you want it to?

While you ponder that, I think the next blog ill be working on is about my first experience with gambling in a casino. Stay tuned :)

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